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Mystery Visit
Mystery Visits are used widely in larger
organizations and carried out on a regular basis. They provide
an insight into your product and service as your customer
sees them.
Regular Mystery Visits help improve customer
service standards, identify key training needs, raise staff
morale and motivation and can be used to benchmark company
incentive or reward schemes.
By carrying out mystery visits on your
competition you can benchmark your own product and service
offering against theirs.
Niche Works offers a detailed and tailor
made Mystery Visit package which includes more than just
an objective view of your product and customer service standards.
We provide the additional benefit of analysing
your product offering from a marketing and promotional perspective,
considering aspects such as:
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Does your branding reflect your product
or service offering? |
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Is your product offering/promotional
message suited to your target market? |
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What perceptions are you creating
and are you meeting client expectations? |
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What are your product key strengths
and weaknesses? |
We can provide tried and tested suggestions
and product enhancement ideas, helping you refine your product
and service offering.
Contact Niche
Works to learn more |
Back
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The Marketing Clinic